Communication Skills for Workplace Success

Effective communication is multifaceted. It involves both verbal and nonverbal means of conveying messages. One step toward achieving workplace success is to continually practice and refine how you relate to and communicate with colleagues. Follow these tips to build skills that lead to workplace success.

Listening Skills

Effective listening is the hallmark of excellent communication. It means being fully present to the person who is speaking by:

  • Paying attention to their words, facial expressions and body language.
  • Reflecting back what you heard to assure meaning is what was intended.
  • Asking questions to gain clarification.

Speaking Ability

Gain listeners’ attention by using descriptive words that accurately convey your intent. Garner respect by keeping your message on point, avoiding extraneous topics. Cater content and language to the target audience.

Congenial Manner

Develop skills for getting along with many types of people by being polite, warm, and cordial. Be friendly while maintaining the level of professionalism expected for your role. Use tone of voice, facial expression, and handshake to show your interest in another person.

Be Open to Multiple Perspectives

Broaden your horizons and understanding of others by being open-minded. That often means:

  • Using inquiry to learn more
  • Questioning long held beliefs and assumptions
  • Reflecting on the ways shifting perspectives affects your work

Nonverbal Communication

Non-verbal cues are powerful communicators and often open to interpretation. Be aware of your nonverbal cues, such as distance, body language and tone and alter them, when needed.

The Written Word

Select words carefully and review all of your writing. Yes, all of it. Texts and emails with language or meaning errors are confusing and can lead to domino effect mistakes. And keep in mind, once something written is sent, it is there for all to see.

For more inspiring tips, check out Habits of Highly Successful People