Communication Skills for Workplace Success
Effective communication is multifaceted. It involves both verbal and nonverbal means of conveying messages. One step toward achieving workplace success is to continually practice and refine how you relate to and communicate with colleagues. Follow these tips to build skills that lead to workplace success.
Effective listening is the hallmark of excellent communication. It means being fully present to the person who is speaking by:
- Paying attention to their words, facial expressions and body language.
- Reflecting back what you heard to assure meaning is what was intended.
- Asking questions to gain clarification.
Gain listeners’ attention by using descriptive words that accurately convey your intent. Garner respect by keeping your message on point, avoiding extraneous topics. Cater content and language to the target audience.
Develop skills for getting along with many types of people by being polite, warm, and cordial. Be friendly while maintaining the level of professionalism expected for your role. Use tone of voice, facial expression, and handshake to show your interest in another person.
Be Open to Multiple Perspectives
Broaden your horizons and understanding of others by being open-minded. That often means:
- Using inquiry to learn more
- Questioning long held beliefs and assumptions
- Reflecting on the ways shifting perspectives affects your work
Non-verbal cues are powerful communicators and often open to interpretation. Be aware of your nonverbal cues, such as distance, body language and tone and alter them, when needed.
The Written Word
Select words carefully and review all of your writing. Yes, all of it. Texts and emails with language or meaning errors are confusing and can lead to domino effect mistakes. And keep in mind, once something written is sent, it is there for all to see.
For more inspiring tips, check out Habits of Highly Successful People